Retry Send/Authorize

Recovers a document whose asynchronous SRI dispatch (send or authorization check) exhausted its 5 automatic attempts and got stuck.

POST /v1/documents/:accessKey/send/retry

Send to SRI and Check Authorization queue the real work, and the system automatically retries it every few minutes while it stays unconfirmed — up to 5 attempts total. If all 5 are exhausted (e.g. after a prolonged SRI outage), the attempt is permanently marked failed and stops retrying on its own — this endpoint is how you recover it: it resets the attempt counter to zero and re-queues it immediately, without waiting for the next automatic retry.

Works whether the document is stuck in PENDING_SEND (the send failed) or RECEIVED awaiting authorization (the authorization check failed) — it automatically detects which of the two attempts is the failed one.

Authentication

Authorization: Bearer <api-key> and X-Issuer-Id: <issuer-id> (UUID from GET /v1/issuers)

Path parameters

Parameter	Description
accessKey	The 49-digit access key of the stuck document

Response

202 Accepted

{
  "ok": true,
  "document": {
    "accessKey": "1503202601179234567800110010010000000011234567810",
    "documentType": "01",
    "sequential": "000000001",
    "status": "PENDING_SEND",
    "issueDate": "15/03/2026",
    "total": "115.00",
    "email": {
      "status": "PENDING"
    }
  },
  "effect": {
    "id": "019fbf85-4751-7a22-82d9-479022d58b0f",
    "effectType": "SRI_SEND",
    "status": "PENDING",
    "attemptCount": 0
  }
}

Same as Send to SRI, this response only confirms the retry was queued — not SRI's outcome. Check back later via GET /v1/documents/:accessKey, or check Get SRI Responses to see whether the new attempt also failed (e.g. with an HTTP_<code> status if SRI fails at the transport level again).

Errors

Code	Status	When
BAD_REQUEST	400	X-Issuer-Id header missing or malformed
UNAUTHORIZED	401	Missing or invalid API key, or environment mismatch
FORBIDDEN	403	X-Issuer-Id issuer belongs to a different tenant
NOT_FOUND	404	X-Issuer-Id issuer does not exist
NOT_FOUND	404	Document not found
NOTHING_TO_RETRY	409	No failed send/authorize attempt exists for this document — it may already be in progress, already completed, or never failed

To recover several stuck documents at once (e.g. after an SRI outage affecting multiple branches), use Retry All Failed Documents instead — no X-Issuer-Id needed, it covers every issuer on the tenant in one call.